How Norwegian Electricity Providers Can Meet New Customer Consent Rules
By Q1 2026, all electricity providers in Norway must comply with new customer consent regulations for switching suppliers. These updated rules by the Norwegian Energy Regulatory Authority (RME) introduce stricter requirements for digital identity and signing, aiming to increase legal certainty and improve security.
The regulation: stricter customer consent requirements
As of June 1, 2025, electricity providers must securely authenticate customers online and ensure they provide valid consent when first signing up or switching suppliers. For now, a simple checkbox can be used to collect customer consent.
But by Q1 2026, providers must collect a Qualified Electronic Signature that meets the Assurance Level “High”, in accordance with eIDAS. This is required so that Elhub, Norway’s central data hub for the electricity market, can securely collect and verify customers’ consent.
How to ensure compliance with the new regulation
There are two ways to comply with the new requirements.
1. A Qualified Electronic Signature with an eID at Assurance Level “High”
To collect digital customer consent, you need a Qualified Electronic Signature backed by an eID that meets the Assurance Level “High,” such as BankID’s signature solution (also known as Stø).
For electricity providers that want a smooth online onboarding or switching process, BankID is currently the best, fully compliant, and most scalable option in Norway.
2. Wet ink signature
A traditional physical (wet ink) signature is also compliant, but it’s not practical in a digital process. The customer must print, sign by hand, and return documents by post or in person. This is slow and gives customers extra work.
How to ensure consent control with BankID through Criipto
Criipto is part of Stø (formerly BankID BankAxept, the creators of BankID) and provides a Qualified Electronic Signature solution. Stø’s solution is listed on the EU trust list, meaning it’s approved across the EU and fully compliant with the new regulation.
Using Qualified Electronic Signatures via Criipto guarantees secure and compliant BankID signatures directly from the source.
There are two main ways to get started:
Option 1: Direct integration with Criipto
We offer a simple integration of BankID signatures, based on OpenID Connect and OAuth2 specifications. We do all the hard work in the background, so you don’t have to become a technical BankID expert to integrate.
Sign up for free, integrate within a few hours, test for as long as you need, and go into production when you’re ready. You only pay when you start using our product. We also support you through the BankID approval process.
This option is best for businesses that own and control their own platform and have developers with the technical know-how.
To get started:
Option 2: Through one of our partners
Our partners grant you access to BankID without you having to integrate BankID yourself.
UtilityCloud
UtilityCloud offers a full-service solution for electricity providers, from invoicing to customer management to data analysis.
It also includes built-in BankID login and Qualified Electronic Signatures, which meet the upcoming customer consent control rules. Using UtilityCloud makes you compliant out of the box without having to integrate anything yourself.
Learn more about UtilityCloud >
Lime Technologies
Lime is a CRM system that focuses on optimizing the customer journey and making it simple to control customer data. Electricity companies that use Lime as their CRM automatically get access to BankID verification and signatures, compliant with the new consent control regulation.
Learn more about Lime Technologies >
Why BankID is the best choice for compliance
Several reasons make BankID the preferred choice for electricity providers:
- Trusted, nationwide method: 4.6 million Norwegians have BankID, making it the natural choice for both login and electronic signing.
- High security: BankID meets the required assurance level for Qualified Electronic Signatures under eIDAS.
- Simple user experience: Norwegians are used to verifying their identity with BankID, so the process is fast and frictionless for end-users.
- Fully compliant: BankID-based signing fulfills all regulatory requirements for customer consent under the new rules.
Ensure compliance before the deadline with Criipto
Build the foundation for Qualified Electronic Signatures with BankID ahead of time. Whether through a full-service platform like UtilityCloud or direct integration with Criipto, acting now ensures a smooth transition for your customers and your business.
To get started:
