Trigger the authentication from your end and let the customer complete it on their phone

In most cases, a user initiates and completes the authentication process on the same device. But when a person is on a call with their bank, insurance company, or doctor, they might have to verify their identity on that same call.

CIBA facilitates this process between the caller (end user) and the organization requesting the authentication.

With CIBA, your users can complete the eID authentication without having to start the process themselves.