How Vibb Ensures Compliance and Streamlines Registration with BankID

In Norway’s utility market, secure customer identification is more than just good practice—it’s now a regulatory requirement.

Vibb saw this as an opportunity to strengthen both compliance and customer experience.

By integrating BankID, Vibb meets regulatory demands while building trust and improving operational efficiency.

The challenge: compliance with the new utility regulation

By June 1, 2025, Norwegian utility providers will be required to securely authenticate their customers. While the rules don’t dictate exactly how this should be done, companies must be able to prove a customer’s identity upon request.

For Vibb, the priority was clear: securely collect social security numbers (SSNs) and confirm that each customer is who they say they are. Simple username-password combinations or verification via telephone wouldn’t be enough.

The solution: BankID authentication

Vibb chose BankID as the safest and most reliable way to meet the new regulatory requirements. With BankID in place, Vibb can easily verify and document customer identities for new registrations and provider switches.

While regulation was the main driver, Vibb quickly saw other benefits of using BankID, especially for improving the customer journey and ensuring data accuracy.

The solution focused on integrating BankID for new customer registration. As such, all customer data—name, SSN, etc.—was validated from the start.

According to Julie Rokke Jagland, Marketing Manager at Vibb:

“The regulations helped us get started with BankID faster than planned. The introduction of BankID has significantly streamlined the customer process by simplifying registration and ensuring quick, reliable access to validated customer data.

By verifying names and national ID numbers, we can confirm that the customer is a real person, which provides higher data quality and greater confidence in delivery. BankID also makes it possible to develop a smoother and faster lookup process for key information, such as address and meter number.

The solution contributes to a more seamless and efficient customer experience: the customer can easily confirm their information, and we reduce the number of manual entries and forms. This enables a higher degree of automation in our processes. For us, it is essential to be confident that customer data is correct. With BankID, we can securely verify the customer's identity and information at the time of ordering, eliminating the need for time-consuming follow-up or corrections afterward.”

Once the tech team at Vibb had what they needed, getting BankID up and running was a straightforward process:

“It was easy to get started with testing and verifying test users, and straightforward to set up the application for Vibb in the dashboard. Everything was well documented, and I found all the information I needed. From there, the process was very smooth,” says Hanne Enger, Senior Software Developer at Vibb.

Vibb also replaced one-time SMS passwords with BankID login in their customer app, which added an extra security layer beyond the initial registration. While the regulation only covers registration, Julie explains that Vibb saw value in ensuring that every login was securely tied to the right person.

“It feels safer to use BankID—for both the customer and us. People recognize and trust BankID, while it also contributes to increased security, reliable identification, and better privacy.”

The result: compliance, security, and simplified registration

By integrating BankID, Vibb is set to achieve stronger compliance and a smoother customer experience.

The solution makes registration and login faster and easier for customers, with BankID directly providing verified data. This results in less manual input and fewer mistakes, preventing customer drop-off during critical steps like onboarding and login.

For Vibb, this approach enables a more efficient process. With accurate customer data from the start, there’s less need for manual corrections or follow-up. Orders arrive with clean and complete details, making automation simpler and reducing administrative work.

Most importantly, BankID lets Vibb reliably prove customer identity when required, meeting regulatory demands while providing a secure, trustworthy experience. The solution supports Vibb’s goal of balancing security, compliance, and ease of use, setting them up for long-term success with both customers and regulators.

Want to verify your customers with BankID?

If you need a simple BankID integration to comply with regulations or strengthen your customer authentication flow, feel free to get in touch to learn how to get started.

Our integration follows the widely adopted OpenID Connect and OAuth2 specifications. We handle all the complexity in the background, so your developers don't have to worry about understanding every detail of the protocol.

We are also part of BankID BankAxept: When you integrate via Criipto, you get BankID directly from the source.

Get started by reaching out to our BankID expert, Anne Taranger Gjesdahl, on anne.gjesdahl@criipto.com or give her a call on +4748168991.