Belgian itsme®: What Are the Benefits & How to Get Started

itsme® is a digital identity solution developed collaboratively by major banks and telecom providers in Belgium. It’s a secure and user-friendly way for people to verify their identity online and perform digital transactions, all through a single mobile application.

itsme® is Belgium’s most popular app and is also available to users in the Netherlands and Luxembourg. Anyone can enroll, as long as they have a:

  • Belgian eID or a bank account
  • Dutch eID or passport (with NFC)
  • Luxembourg eID (with NFC)

In other words, you’ll need a Benelux eID, but you don’t have to be a citizen of a Benelux country to enroll. More than 6.7 million people in Belgium alone have an active itsme® account, and we can expect this number to grow further.

Seamless onboarding and multiple use cases 

The itsme® mobile application caters to four use cases:

  • Registering  new online accounts
  • Logging into existing accounts
  • Confirming payments and other online transactions
  • Signing digital documents

To get started, users go through a one-off registration process. Once onboarded, they can use the app to interact with businesses and government platforms.

A network of trust across sectors

More than 800 companies across different sectors offer authentication or digital signing with itsme®. This includes government and public services, banks, major insurance providers, HR companies, healthcare institutions, telecom providers, document signing platforms, real estate, and many others.

Emphasis on security and privacy

itsme® takes a robust approach to protecting user information. This includes:

  • Multi-factor authentication: Each transaction involves a three-part verification process: the smartphone, the itsme® app, and a personalized itsme® code (or biometric verification).

  • Data protection: Personal data is protected with advanced encryption both when stored and while in transit.
     
  • Respect for privacy: itsme® maintains privacy through user consent and transparent data sharing. Finalizing a transaction requires explicit confirmation and the use of a personal code or biometric verification. itsme® partners commit to only request data that’s strictly necessary for their services.

  • Compliance with European standards: itsme® adheres to European regulations on security and privacy. It is certified for eIDAS (EU electronic ID standards), ISO/IEC 27001:2013 certified for the management of information security, and aligns with GDPR (EU privacy protection) regulations. 

Great user experience

The itsme® app has a user-centric design, making it easy and intuitive to use.

A user typically

  • Initiates an action on an online platform
  • Receives a notification in the itsme® app
  • Confirms the transaction with a personal code or biometric authentication.

The user journey differs slightly between desktop and mobile.

On Desktop:

1. Click the itsme® button and enter your phone number.
2. Launch itsme® mobile app, which will present the relevant action card.
3. Review and confirm the action.
4. Complete the process by entering your itsme® code or providing biometrics. 

On Mobile: 

1. Click the itsme® button and the app will open automatically.
2. Review and confirm the action.
3. Complete the process by entering your itsme® code or providing biometrics. 

Here’s a video that demonstrates this seamless experience: 

 

Get started with itsme® using Criipto

Hundreds of companies have incorporated itsme® in order to securely authenticate users, simplify the customer journey, or facilitate the signing of digital documents.

Want to provide itsme® to your clients?

Criipto offers itsme® integration through a simple, well-documented API. You can also add other European eIDs to your platform. 

Check out our docs or book a meeting with an identity expert to learn more.

Author
Our blog

Latest blog posts

The latest industry news, interviews, technologies, and resources.

Age Restrictions and Verification in Norway

In Norway, strict laws and procedures govern the age verification process when purchasing age-restricted products such as alcohol, tobacco, and OTC...

Why MitID Is the Future of Digital Age Verification...

It’s too easy to access age-restricted products online in Denmark.

If you want to buy alcohol, nicotine, or tobacco products, it’s enough to simply...

View all posts

Sign up for our blog

Stay up to date on industry news and insights